Technical Support

Switch is here to help. If you are having a problem with a Switch service or technology, please make use of the various options on this page.

Spark Wifi User? Here's how to connect


1)

Please submit a Trouble Ticket using the form below

2)

Or, send an email to support@switch.ca

3)

Or, call toll free 1 (877) 628-3801 for help


Trouble Ticket Support Form

req = required field

Contact Information

Location Information

If you do not know your location, please ask the camp manager.

If you do not know who is providing the camp services, please ask the camp manager.

Description of Problem

Be as descriptive as possible. Tell us (if you can):

  • When did the problem first start to occur?
  • What is the nature of the problem?
  • Which part of the Internet can't you access? ie: the web, email, FTP, etc.
  • What operating system does your computer have installed? Or are you on a mobile device?
  • Are there others in your location or office who are also experiencing the same or similar issues?
  • Were any error messages displayed? If so please describe them.
  • Have you performed an anti-virus scan on your computer, ensured your wireless adaptor is operational, or tried a complete shutdown and cold-boot of your computer? If so, did this change anything?

Attach an image

(optional)

Security Confirmation

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